How to Reset a POE Camera

If you need to reset your POE camera (e.g., to resolve configuration issues or video loss), follow the step-by-step methods below in order:​

1. Reset via Monitor (IPC Channel Configuration)​

1. On your monitor, right-click to open the menu and select "IPC Channel Configuration".​

2. Click the "Search" button to locate the camera you want to reset.​

3. Select the target camera from the search results, then click the "Reset IPC" button to initiate the reset.​

4. If the "Reset IPC" button is not available, proceed to the next method.​

2. Reset via Official Search Tool​

1. Launch our dedicated search tool (compatible with your POE camera model) on your computer.​

2. The tool will automatically scan and display all connected POE cameras on the network.​

3. Right-click on the camera you need to reset and select the "Device Reset" option from the dropdown menu.​

4. Confirm the reset operation when prompted—this will restore the camera to its factory default settings.​

3. Contact Customer Support (If Reset Fails)​

If you encounter issues with the above reset methods (e.g., the camera is not detected, or the reset function does not respond), please contact our customer support team for further assistance.